Cancellation survey - One question at a time

Ask a departing customer why they are leaving, what they will use instead and what could have changed their mind. One question at a time with photos beside some questions and a trail of what you have answered.

About 2 min to complete. churn, cancellation, saas, survey, conversational.

Questions in this template

1. What is the main reason you are cancelling?
2. Which feature was missing?
3. Which product are you moving to?
4. What was hard to use?
5. What price would have felt fair?
6. How long have you used it?
7. How much value did you get while you used it?
8. What could have made you stay?
9. Would you consider coming back in the future?
10. May our team email you about your feedback?
11. Your email

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