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Cancellation survey - Clean page

Ask a departing customer why they are leaving, what they will use instead and what could have changed their mind. A quiet light page: underlined fields, plain choices and a comfort panel for text size and contrast.

About 2 min to complete. churn, cancellation, saas, survey, minimal.

Use this template

Questions in this template

  1. What is the main reason you are cancelling?
  2. Which feature was missing?
  3. Which product are you moving to?
  4. What was hard to use?
  5. What price would have felt fair?
  6. How long have you used it?
  7. How much value did you get while you used it?
  8. What could have made you stay?
  9. Would you consider coming back in the future?
  10. May our team email you about your feedback?
  11. Your email

Related templates

Hands typing on a laptop

Sorry to see you go.

Two minutes to tell us why helps us fix it for the next person.
Takes about 2 minutes
Made with FormFlow (opens in a new tab)