IT service request - One question at a time

Staff report a fault or ask for equipment or access, with urgency, location and a clear description for the help desk. One question at a time with photos beside some questions and a trail of what you have answered.

About 3 min to complete. it, helpdesk, internal, conversational.

Questions in this template

1. Your name
2. Work email
3. What kind of request is this?
4. Asset tag on your device
5. How badly is this holding you up?
6. Where do you work?
7. In one line, what is the problem?
8. Can you describe what happened?
9. Screenshot (optional)

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