Downgrade or pause survey
When a customer wants to change plan, find out whether they need a cheaper plan, a pause or a better fit, and route each to the right next step.
About 2 min to complete. downgrade, retention, billing.
Use this templateQuestions in this template
- What would you like to do?
- What is driving this?
- How many seats do you need now?
- How long would you like to pause?
- What would make you stay?
- Account email
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Let's find the right plan for you.
Tell us what is changing and we will suggest the best option. No pressure.