Customer effort score

Measure how easy it was to get something done, then dig into friction only when it was hard.

About 1 min to complete. ces, friction, onboarding.

Questions in this template

1. The company made it easy for me to handle my issue.
2. What got in the way?
3. If you could change one thing about this process, what would it be?

Related templates

• NPS pulse
• Post-support CSAT
• Customer experience survey
• Coworking pulse