Post-support CSAT

A friendly five-point rating right after a support chat, with a different follow-up for happy and unhappy customers.

About 1 min to complete. csat, support, rating.

Questions in this template

1. How satisfied are you with the help you received today?
2. What could we have done better?
3. Lovely. Who or what made it a good experience?
4. Was your problem fully solved?

Related templates

• NPS pulse
• Customer effort score
• Customer experience survey
• Coworking pulse