NPS pulse

One honest question, then a follow-up that changes with the score. Promoters, passives and detractors each get the right reply.

About 1 min to complete. nps, loyalty, survey.

Questions in this template

1. How likely are you to recommend us to a friend or colleague?
2. We're sorry we missed the mark. What went wrong?
3. What's one thing that would turn this into a 10?
4. That's great to hear. What do you love most?
5. Can we reach out to talk about your feedback?
6. What's the best email for you?

Related templates

• Post-support CSAT
• Customer effort score
• Customer experience survey
• Coworking pulse