Relationship NPS - Dark steps

A periodic NPS pulse for existing customers: the score, the reason, what matters most and a follow-up for detractors. A dark, high-contrast version in short steps, with solid answer tiles and numbered questions.

About 2 min to complete. nps, relationship, customer success, dark.

Questions in this template

1. How likely are you to recommend us to a friend or colleague?
2. What is the main reason for your score?
3. What is the one thing we should fix first?
4. What do you value most?
5. What matters most to you?
6. How do you prefer to be reached?
7. May we follow up on your answers?
8. Your email

Related templates

• NPS pulse
• Post-support CSAT
• Customer effort score
• Customer experience survey